KW PROPERTY MANAGEMENT & CONSULTING (KWPM), a statewide leader in turnkey property management, has relocated to a larger office in Broward County to better serve its association clients in the tri-county area. The new Fort Lauderdale office, with approximately 2,750 square feet, is nearly twice the size of its previous location. The new office is located at 13794 NW 4th Street, Suite 208 in the 612-acre Sawgrass Corporate Park.
“Since we first opened our Broward office in early 2013, we have enjoyed tremendous growth reaching three-year sales goals in just 18 months,” said Robert White, comanaging director, KWPROPERTY MANAGEMENT & CONSULTING. “The new office provides extra office space for staff as well as additional room to grow.”
“We have established a reputation in the property management industry for the investment we have made in state-of-the-art technology and our emphasis on conciergelevel hospitality training,” said Regan Marock, LCAM and executive director, KW PROPERTY MANAGEMENT & CONSULTING. “Along with being an independent service provider, these two core competencies have set us apart from the competition.”
Known for its outstanding customer service, KWPM focuses on providing superior property management services for condominium and homeowner associations with a substantial number of employees on site to provide a high level of service.
In 2014, KWPM strengthened its state-of-the-art ‘concierge’ hospitality training program that enriches residents’ experiences with added convenience, comfort, empathy and excellent concierge services by adding advanced training to all employees from the janitorial staff to the owners of the company.
Launched in 2012, the program was modeled after two of the premier hospitality rating systems in the world known for identifying and defining excellence. This behavior- based training helps all staff (not only concierge personnel) develop empathy, compassion, graciousness and thoughtfulness as part of an overall customer service program.
Customized for each property, the program teaches specific staff members the importance of listening, of highlighting the individuality of each property and using the information provided to respond appropriately. Examples at specific properties include dinner reservations, repair appointments, entertainment and event tickets, stocking residential units with food, floral delivery and taxicab services.
For more information, visit www.kwpropertymanagement.com.