Gables Downtown Ambassador program set to begin in April

By Maria Rosa Higgins Fallon….

Distinctive vehicles will make Coral Gables Ambassadors easy to spot.

Need help navigating through the city’s downtown area? Want to find an Italian restaurant? Just ask the Coral Gables Ambassadors.

Beginning in April, these friendly and easy-to-spot Ambassadors will be providing the public street-side, concierge-like services in Downtown Coral Gables.

Noticing the growing trend among urban commercial districts, city manager Pat Salerno asked staff to develop an “ambassador” program designed specifically for Coral Gables. Parking Enforcement Officers, who are on the streets daily serving as the eyes and ears of the community, also will perform as “ambassadors” as they see and talk to residents every day. These individuals will provide hospitality services, answer questions about the city and its history, give directions, hand out literature such as maps and brochures, and provide information on local hotels, restaurants and current happenings, in addition to their regular duties of enforcing parking regulations.

Four Parking Enforcement Officers will provide this service in the Downtown area after receiving training by Miami-Dade College Center for Service Excellence and being certified in first aid and CPR. Bright, easy-to-identify uniforms with logos and distinctive vehicles will make the Coral Gables Ambassadors easy to spot.

They will be well equipped to answer a variety of questions regarding where to park for extended stays, where to live in or near Downtown, where to have a romantic dinner and what local entertainment and events are taking place.

Whether it’s enforcing parking regulations or directing customers to a local business, the goal of the program is to make Coral Gables a better place to do business and provide everyone who visits, works, lives and shops in the Downtown area a friendlier and more enjoyable experience.

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