Bell spends ‘Work Day’ at 3-1-1 Answer Center

By Maurice R. Hernandez….

3-1-1 Senior Call Specialist Stephanie Katz (left) is pictured with Miami-Dade Commissioner Lynda Bell during her third “Work Day” at the 3-1-1 Answer Center in Doral.

Miami-Dade County Commissioner Lynda Bell joined the staff of the County Government Information Center’s 3-1-1 Answer Center as a Call Specialist during her monthly “Work Day” program on Tuesday, May 31.

As part of her monthly program designed to obtain a “hands-on” appreciation of the everyday pressures and challenges that local private and public sector institutions face on a daily basis, Commissioner Bell requested that she become a member of the county’s Government Information Center for a day, in order to obtain a “first-hand” account of the everyday needs and concerns affecting county residents.

As a result, Commissioner Bell became a Call Specialist at the 3-1-1 Answer Center in Doral. The 3-1-1 Answer Center provides a fast, simple and convenient way for residents to get information on all local government services. By serving in this capacity, the commissioner was able to personally take care of numerous requests that came in from residents throughout the Miami-Dade County area.

From scheduling bulky trash pickup to reporting stray animals to requesting bus routes, Call Specialists can initiate service requests for different types of government services provided by the county or the City of Miami. By dialing 3-1-1, residents get one-on-one personal customer service in English, Spanish or Creole.

“In one of the toughest economic climates in recent memory, county residents need to be assured that they are getting the best possible services for their tax dollars,” Commissioner Bell said. “With state-of the-art computer technologies, the dedicated professionals at ‘3-1-1’ work day in and day out to ensure that residents are provided with the best possible government services and information in a fast, accurate and courteous manner.”

If you are a business owner who would like to invite Commissioner Bell for a “Work Day,” or if you would like more information on the program, contact Commissioner Bell’s office at 305-378-6677.

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