Gus Machado Ford of Hialeah received the President’s Award from Ford Motor Company in a ceremony at the dealership showroom on March 25.
Shawn McDermott of Ford Motor Company presented the award to Gus Machado, president, along with Victor Benitez, vice president; Mrs. Lydia Machado, customer service manager, Amable Valle, parts and service director, and Raul Rodriguez, general sales manager.
Both Machado and Benitez addressed the Hialeah firm’s employee team, thanking them for their hard work and commitment to make “Customer Satisfaction” the number one priority at Gus Machado Ford.
Dealers must exceed customer expectations every day in every department to win the prestigious award from Ford Motor Company, they noted.
The award recognizes top-performing Ford dealerships achieving highest levels of customer satisfaction in sales and service of automotive retailing. The results are tabulated by surveys that customers mail directly to Ford Motor Company.