UnitedHealthcare’s new call center employs 125 workers

Pictured are (l-r) Keith Vollberg, Lori Halpern, mascot Dr. Health E. Hound, State Rep. Jeannette Nunez, State Sen. Rene Garcia, call center manager Tamika Wallace and State Rep. Ana Rivas Logan, along with call center employees. (Photo provided by Randy Borges Photography)

UnitedHealthcare has opened a new call center in Miami that employs some 125 area workers.

The new facility will provide customer service support to more than 165,000 Floridians who are customers of UnitedHealthcare Community Plan of Florida and beneficiaries of the company’s Florida Healthy Kids, Long Term Care, Medicare/Medicaid and Medicaid programs.

Currently, the company employs more than 5,000 Floridians and helps more than 2 million members in the state live healthier lives.

“In today’s tough economy, economic development is a high priority,” said State Sen. Rene Garcia (R-Hialeah).

“I would like to thank UnitedHealthcare for its commitment to the people of South Florida by creating jobs and opportunities. The creation of over 120 jobs is a great thing for the constituents of my district and Miami-Dade County,” he added.

“I’m very excited for the much-anticipated grand opening of the UnitedHealthcare call center,” said Rep. Jeanette Nunez (RMiami). “Creating 125 local jobs is a great step in the state’s promise to further economic development, stimulate the market and get Floridians back to work.

The new call center continues UnitedHealthcare’s commitment to providing consumers access to high-quality, personalized healthcare programs that improve their health. UnitedHealthcare recently hosted a ribbon-cutting ceremony and grand opening celebration for local officials and call center employees.

Offerings in Florida include employer-sponsored health plans, individual plans, Medicare Advantage plans, Medicare Supplement plans, Part D prescription drug plans, Medicaid managed care plans, chronic disease management and care coordination programs.

“Our employees at this new call center will help broaden our reach to the more than 160,000 Medicaid beneficiaries who depend on us for helping them access the quality and affordable healthcare programs and services they deserve,” said Kathleen Crampton, president and CEO for UnitedHealthcare Community Plan of Florida.


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