Miami Children’s Health System has achieved recognition as an adopter of the Healthcare Financial Management Association’s (HFMA) Patient Financial Communications Best Practices.
As a Best Practices adopter, Miami Children’s Health System demonstrated that it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.
“In a time when patients are paying more out-of-pocket for their healthcare, the financial conversations we have with patients have never been more important,” said Tim Birkenstock, chief financial officer, Miami Children’s Health System. “Our Patient Access and Patient Financial Services teams focus on partnering with our patients to ensure they have coverage and understand the financial part of healthcare every step of the way. We have taken steps to ensure that patients are treated with compassion and respect in financial matters, and this recognition confirms that.”
“When people are dealing with health issues, they should be focusing on their health, not trying to decipher confusing financial information,” said HFMA president and CEO Joseph J. Fifer, FHFMA, CPA, in learning of the award. “Miami Children’s Health System has demonstrated its commitment to ensuring that patients have a good experience when it comes to the financial aspects of their care.”
Miami Children’s Health System joins a select group of hospitals, health systems, and physician practices that have received this first-of-its-kind, national recognition. A blue-ribbon task force developed these best practices to help improve communication between healthcare providers and consumers about financial matters.
The task force included representatives from major industry groups, including the American Hospital Association, America’s Health Insurance Plans, the American Academy of Family Physicians, and the National Patient Advocate Foundation, among others. The best practices are part of HFMA’s Healthcare Dollars and Sense initiative.
More information is available at hfma.org/dollars.