Global gateway places 4th overall in North America for traveler satisfaction
In the J.D. Power 2023 North America Airport Satisfaction StudySM released on September 20, Miami International Airport was ranked the best mega airport in Florida and 4th best among the busiest airports in the U.S. and Canada.
The 2023 study measured overall traveler satisfaction with North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail. Mega airports are defined as those with 33 million or more passengers per year. In the 2021 study, MIA was ranked the best mega airport overall.
Now in its 18th year, the J.D. Power study is based on 27,147 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from August 2022 through July 2023.
MIA earned the ranking while also being the fastest-growing U.S. airport serving more than 30 million passengers since 2019, according to Airports Council International-North America (ACI-NA Industry Metrics, Summer 2023, page 24).
Also in September, a study by PlanetWare found that MIA had the shortest average wait time for security of any airport in Florida and the 6th-shortest average wait time in the U.S., at 10.4 minutes.
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To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-876-7747 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).
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