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My team and I are excited to announce a new Parking Service Assistant (PSA) on our website. The PSA is a user-friendly web application designed to optimize and simplify the process of paying parking citations issued by local municipalities, as well as to provide answers to frequently asked questions.
On the PSA landing page, customers select from three languages—English, Spanish, or Creole and are provided with an overview of how we can assist them. Once customers select their preferred language, the application will guide you through options, providing answers to common questions, including:
- Pay for Parking Citations: Parking citations issued by various cities within Miami-Dade County can be paid here to avoid additional penalties. Customers can search for their citation using a citation number or vehicle tag number.
- Request a Court Hearing for Your Citation: Customers have 30 days from the date the citation was issued to request a court hearing, which will be conducted via Zoom.
- Unable to Renew My Tag Due to a Hold: A hold may be placed on your vehicle registration if you have three or more unpaid parking citations, or one unpaid citation for a handicap violation. All citations must be paid in full to remove the hold.
- Received a Tow Order in the Mail: If you have five or more unpaid parking citations, or one unpaid handicap violation, a tow order may be issued for your vehicle. The vehicle can be towed at any time. To avoid the tow and extra fees, all outstanding citations must be paid before the deadline.
- Vehicle Was Towed for Unpaid Citations: If your vehicle is towed, you will need to visit our office to pay all outstanding citations and obtain a release to present to the tow company. Towing fees charged by the towing company will also need to be paid to reclaim your vehicle.
- Citation Received Despite Paying for Metered Parking: If you received a citation after paying for metered parking (at a machine or via an app), we provide helpful information on how to proceed.
The PSA also listed a contact email if a concern isn’t addressed.
As we continue to improve the user experience for our Miami-Dade County community, my team and I hope that the PSA web application offers guidance and provides a better experience on our website.
