FPL’s continued grid investments lead to best overall service reliability in 2024

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The latest: In a recent filing with the Florida Public Service Commission, Florida Power & Light Company (FPL) reported 2024 as the best year ever for the company’s overall system reliability according to key industry metrics. This includes the company’s lowest average number of minutes an FPL customer experienced an outage – surpassing the previous company-best performance set in 2023.
By the numbers: FPL invests in infrastructure and technology to ensure its customers have reliable service in good weather and bad. FPL’s reliability has ranked in the top 10% nationally1 while its customer bills have remained well below the national average for more than a decade.
  • 40% improvement in overall system reliability in the past two decades.
  • 59% better service reliability, systemwide, than the national average and the best among all investor-owned utilities in Florida.
  • 82% of FPL’s main power lines, systemwide, are hardened – serving critical services such as hospitals and 911 call centers.
  • 96% of FPL’s transmission structures are steel or concrete.
  • 3,000 Storm Secure Underground Program projects have converted neighborhood power lines underground since 2019.
  • 227,000 intelligent devices across the FPL grid detect potential issues, helping to prevent outages before they happen and enabling FPL to restore power faster following outages.
  • 2.7 million total customer outages avoided, systemwide, in 2024 with smart grid technology.
Reliability enhancements in Northwest Florida:
  • 32% less wooden transmission structures in Northwest Florida as part of FPL’s conversion to harden the grid with steel or concrete structures.
  • 63% improvement in overall system reliability in Northwest Florida since 2018.
  • 90 miles of neighborhood power lines undergrounded in Northwest Florida.
  • 9,100 smart grid devices installed in Northwest Florida.

A word from FPL President and CEO Armando Pimentel: “We strive to provide reliable electricity to our customers while keeping their bills as low as possible. We’re hardening the grid, undergrounding power lines and adding smart grid technology that can help us avoid some power outages and restore power faster when outages do occur. The investments that we are making on behalf of our customers mean they are experiencing, on average, fewer minutes of interrupted service than ever before. FPL is now nearly 60% more reliable than the average utility, despite Florida’s severe weather.”

1Based on PA Consulting’s most recent reliability benchmarking analysis (2023 results), with data from approximately 100 investor-owned utilities (IOU’s), with the vast majority utilizing IEEE 2.5 beta methodology.

 

About Florida Power & Light Company
As America’s largest electric utility, Florida Power & Light Company serves more customers and sells more power than any other utility, providing clean, affordable, reliable electricity to more than 6 million accounts, or approximately 12 million people. FPL operates one of the most fuel efficient and cleanest power generation fleets in the U.S and in 2022 won the ReliabilityOne® National Reliability Award for the seventh time in the last ten years. The company was also recognized by Escalent in 2022 as one of the most trusted U.S. electric utilities for the ninth consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.comwww.FPL.comwww.NextEraEnergyResources.com.

 

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