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Hotwire Communications, the South Florida-based Internet Service Provider (ISP) to many hotels and condominiums in Aventura, has been making headlines in the telecommunications industry for its innovation and customer service. The company has recently been named by Cablexfax as the publication’s 2020 Independent Operator of the Year in their annual Top Ops issue, making Hotwire Communications one of the foremost telecom service providers in the country.
This isn’t the first time Hotwire Communications has been rewarded for the outstanding level of customer service offered to customers, the tools and products the company has launched in order to streamline and optimize the service experience, and high-speed, low-latency Internet it provides. In 2020 alone, Hotwire has been named Fastest ISP in the Southeast United States and Fastest Business ISP in the nation by PC Magazine, and was previously ranked by Netflix as the Fastest ISP in the United States for 29 consecutive months, and the Fastest ISP in the World for 17 months straight.
Headquartered locally in Fort Lauderdale, Hotwire Communications has provided a full suite of telecommunication services to South Florida and the Southeast United States for over 20 years, and was the first in Florida to invest in an all-fiber network, enabling the company to deliver Gigabit-speed Internet and Internet Protocol Television (IPTV) before any other provider in the state, as well as fully-integrated Smart City connectivity for cities including Plantation and Miami Beach.
Constantly innovating to find new ways to provide a seamless, white glove customer service experience, Hotwire offers services such as community channels that provide information on amenities, events, and local news, the Hotwire Fision app, which allows customers to manage their account details and pay bills, and Fision Direct, an SMS-enabled onboarding tool that walks customers through the Launch process of their community. In response to COVID-19, Hotwire worked to introduce an Augmented Reality (AR) product called TechSee ahead of schedule, which allows technicians to remotely assist via contactless virtual visits, and enables customers to perform self-installations, move equipment, and troubleshoot using the cameras on their smart devices.
To learn more about the services that Hotwire Communications offers and find out whether it’s the right ISP (Internet Service Provider) choice for your community, call 786-577-3265 email info.fisionhomesouthflorida@hotwiremail.com
