FirstService Residential, formerly known as The Continental Group, hosted a hugely successful community association educational event on October 11 at the Westin Diplomat Resort & Spa.
The largest educational forum of its kind in the state welcomed over 2,000 board members, industry leaders and First Service Residential associates. The event offered clients and staff the tools and knowledge necessary for successful day-to-day operations and long-term planning for community associations.
Customer service expert and New York Times and Wall Street Journal best-selling author Shep Hyken provided an engaging address on the fine points of delivering amazing customer experiences.
“The ability of FirstService Residential to bring together board members and the best vendors in our industry demonstrates only one of the unique experiences we provide our clients,” said Tim O’Keefe, Regional President of FirstService Residential.
“For FirstService, it’s all about delivering added value to our clients and our associates while building meaningful relationships.” For more information on FirstService Residential’s property management services, call 954-925-8200 or visit www.fsresidential.com.
