In the organization’s ongoing commitment to deliver a first-class fan experience at Marlins Park, the Miami Marlins have partnered with Boucher Brothers Management, Inc., an established firm with more than 30 years of experience in hospitality management in the South Florida market.
“The Boucher Brothers are a leader in the service industry in the greater-Miami community and around the world,” said Marlins Vice President of Customer Engagement Michael Shaw. “Partnering with Boucher to integrate their established model of success for customer service training will assist our organization as we continue to elevate the fan experience at Marlins Park and provide exceptional service for our fans. Their energetic and engaging training methods will assist us in hiring, coaching, and retaining the best and brightest talent in Miami.”
Boucher Brothers Management, Inc., which enters its first sports partnership, offers hospitality management solutions for organizations that desire sustainable success in guests’ services and operational efficiency throughout a variety of outlets. Boucher Brothers provides turnkey management and hospitality solutions to our partners by integrating our staff with their respective teams to address and creatively resolve core challenges to enhance the guest experience and improve positioning.
“As a staple in Miami Beach, the Boucher Brothers have a proven track record of outstanding customer service and quality products,” said Boucher Brothers Management, Inc. Owner Steven Boucher. “Recently partnering with Forbes Travel Guide, we continue our pursuit to improving and maintaining the highest quality of service and standards around. We are excited to be in partnership with the Miami Marlins, and look forward to assisting in creating an exceptional experience for their guests through our service trainings.”