Experience a Fresh Approach to “First-Rate” Hospitality Service

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Miami has been a popular tourist destination for decades, and it has evolved. This bustling city offers something for everyone: Art Deco District is one of the most popular tourist attractions in Miami, with many restaurants and hotels to choose from, as well as some great shopping. People love visiting the beach because it has beautiful white sand and vibrantly blue water. There are also many museums that you can see. Miami Beach is sure to have various accommodations, whether you are looking for a large resort or a historic boutique.

With the many charms of Miami Beach, the level of customer service needs to be on point and be diversified, just like the various visitors that come for vacation and staycation. Every guest we serve has unique personal service desires and needs throughout their stay. Even the Miamians have their yearnings when visiting local places on Miami Beach, such as the Art Deco District, Lincoln Road, and Collins Park.

A large percentage of guests will choose their hotel or restaurant for its location, price, or features, but they will ultimately decide whether to return because of how well being treated during their visit. Customer service is a vital part of growing any company’s reputation and can be the difference between an average experience and an excellent one. It is easy to forget how important it is to maintain excellent customer service when you are busy running the operation.

Companies across the country are struggling to provide customers with a great experience while keeping safety in mind. It is also not always easy to find the balance between quality and quantity. The key to providing excellent customer service is consistency with every guest contact point.

Solution
At First Rate Hospitality, we understand how important it is for hotels, restaurants, or any other companies in the hospitality industry to have their employees upselling products and services without sacrificing the quality of service. We are a local full-service hospitality consulting firm that specializes in training, evaluations, and technology. Our team will work with you individually to figure out what makes your customers happy at each stage of their stay or dining experience and tailor your training accordingly. With our vast knowledge base, we will be able to pinpoint opportunities and learn through tailored reports that show exactly how you are doing compared to industry standards.

Our Chief Excellence Officer is Stephanie Leger, a global hotelier and luxury travel specialist with over 19 years of experience in the industry. She understands what it takes to deliver outstanding service experiences to every guest, every time. Stephanie has provided countless reviews of operational evaluations and trained service standards worldwide to the top hotels in the world. As well, assisted hotels at times of crisis such as hurricanes, ZIKA, COVID-19, and the recession of 2008. Stephanie’s passion for creating employee performance development and engagement has led to learning cultural background information from various countries worldwide.

Event
As a member of the Miami Beach Chamber of Commerce and newly elect MBCC Vice-Chair of the Women’s Business Council, Stephanie Leger from First Rate Hospitality will be providing a workshop. On Monday, May 17 at 11 am via Zoom, Stephanie will be discussing “Elevating Customer Service Strategies” in preparation for our Memorial Day Weekend and Summer Season.

For more information about First Rate Hospitality
visit http://www.firstratehospitality.com and @firstratehospitality on social media
info@firstratehospitality.com

 


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