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The Miami Beach Convention Center (MBCC) is excited to announce that Patricia M. Rios, MSHRM—who has been Human Resources Business Partner at OVG360 at MBCC since 2019—will now oversee all human resources and IT operations at the MBCC as Human Resources Business Partner | IT Operations.
A veteran industry professional, Rios brings over 20 years of experience in hospitality and human resources management at reputable brands like OVG360, Centerplate, Interstate Hotels & Resorts, Starwood Hotels, and KSL Resorts. Working through a human resources lens, she has overseen property openings, transitions, and renovations at major venues all over the country and implemented lasting policies and procedures designed to build department infrastructure and increase efficiency in HR. Through it all, she has led employees with positivity, inclusion, excellent communication, and an emphasis on teamwork—focusing on talent development and retention to foster a constantly growing, evolving, and improving the environment.
“In her three years with us, we have been able to witness and benefit from the profound impact Patricia’s excellent leadership, customer service, professionalism, management, and hospitality expertise has had on our venue but most importantly, our MBCC family,” said Freddie Peterson, General Manager of the MBCC. “No matter what is asked of Patricia, her innate ability to step up, pivot, problem solve and get the job done is truly unique. As we look at how HR and IT continue to integrate, we are perfectly positioned with even more success in having Patricia in this additional role.”
In her last role, Rios was responsible for aligning business objectives with employee protocols, consulting with management about human resource issues, and being a champion for company employees. Under her new title, she looks forward to further enhancing the work experience by incorporating innovative technology that makes the day-to-day employee and data experience safer, easier, and more effective.
“I have already begun making changes department-wide by standardizing certain IT processes and finding ways to be more efficient and productive,” says Rios. “It is also critically important for our teams to have the ability to collaborate and share information safely and efficiently, which is one of many exciting projects I want to accomplish in my new venture with OVG360.”
Both personally and professionally, Rios is passionate about community involvement. She is currently a member of the South Florida Hospitality HR Association, Greater Miami Convention
& Visitors Bureau, and Miami-Dade County Summer Youth Internship Program. At OVG, she is co-champion of the Hispanic Latin Alliance Employee Resource Group, which promotes company-wide Hispanic and Latin cultural awareness, creates safe spaces for Hispanic and Latin employees, and develops more opportunities for those employees to obtain leadership positions at OVG360.
Driven by her love and appreciation for her cultural heritage, Rios sees this next move not just as an exciting step in her career but as a Hispanic woman. She looks forward to getting to further advocate for diversity in the workforce with her team at OVG360.
“OVG360 understands that, to continue positively disrupting the industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence,” Rios says. “When I started my career over 20 years ago, it wasn’t easy to position myself in a leadership role as a woman with a Spanish accent. I have worked hard and am happy to have found individuals who believe in me as much as I believe in myself.”
