Online customer service training aims to engage the community
The Greater Miami Convention & Visitors Bureau (GMCVB) announces the launch of its new online Miami Begins with Me Destination Training and Champion customer service program. Originally created for Greater Miami’s tourism and hospitality professionals, the Miami Begins with Me Destination Training program is now also available free of charge to interested community members. The program highlights the following areas:
- The Economic Impact of Tourism
- Miami’s History, Heritage and Key Neighborhoods
- Amazing Miami Attractions
- Customer Service Refresher
“As a global destination ranked among the top in the world for business and leisure travelers, it is more important than ever to provide exceptional customer service and knowledge of our community to our global visitors,” says GMCVB President & CEO William D. Talbert, III, CDME. “With almost 16 million overnight visitors to Greater Miami in 2017, we are excited to have residents join our travel and tourism industry in offering a warm welcome and knowledge-based assistance to our guests.”
The newly launched online Miami Begins with Me Destination Training and Champion customer service program offers the convenience of being able to take the course at any time of the day, any day of the week. And while the online program fulfills the need for accessibility and convenience, the GMCVB will continue to offer ongoing classes in its office.
Participants of the program receive a personalized Miami Begins with Me Certificate of Graduation, attraction passes/coupons/discounts, and eligibility to be entered into an annual drawing for a spectacular cruise for two.
To date, more than 60,000 individuals have graduated from the Miami Begins with Me customer service training program including representatives of Miami International Airport, PortMiami, taxi and transportation companies, hotels, attractions and other tourism-related businesses. The addition of the online program increases the ability to engage even more local businesses, organizations and residents likely to interact with our visitors.
“With overnight visitors discovering and exploring more of our destination’s diverse and vibrant neighborhoods, elevating customer service is vital to Miami’s continued growth as a world-class destination,” says Steve Haas, former Board Chair of the GMCVB and long-time customer service advocate. “Extending a warm, friendly welcome is the start of a positive experience for our visitors that not only generates goodwill but often results in an extended stay or return visit.”
To learn more or register for the GMCVB’s Miami Begins with Me Destination Training and Champion customer service program, visit www.MiamiBeginsWithMe.com.
