Governor recognizes SMH for performance excellence

Bethany Rundell SSouth Miami Hospital is the recipient of the prestigious Governor’s Sterling Award for 2010, the Florida Sterling Council recently announced. The award is given to organizations in Florida that meet or exceed the highest standards for organizational performance.

The 467-bed community hospital earned recognition as a role model of performance excellence for following rigorous standards set forth by the Florida Sterling Council and demonstrating superiority in the areas of leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management, and results.

The Sterling standards mirror those of the Malcolm Baldridge Award criteria, which are recognized nationally as the world-class standard for organizational excellence.

“South Miami Hospital has always been recognized for the quality of care being provided to this community,” said Lincoln Mendez, South Miami Hospital CEO. “Receiving the Governor’s Sterling Award validates our commitment to our patients, because we continuously strive to reach a higher level of performance.”

Joining South Miami Hospital as winners of this year’s Governor’s Sterling Award are Florida Hospital in Orlando and James A. Haley Veterans’ Hospitals and Clinics in the Tampa area. This is the first time in the 18-year history of the award that all recipients are from the healthcare sector.

“I am honored to recognize this year’s Sterling Award recipients,” said Florida Gov. Charlie Crist. “This year’s winners have demonstrated their commitment to improving healthcare in Florida. The process of competing for the award alone encourages organizations to pursue excellence and improve service.”

To become a Governor’s Sterling Award recipient South Miami Hospital cited its consistent top scores in patient, employee and physician satisfaction, exceeding national benchmarks in quality care and patient safety initiatives, and being recognized by independent agencies for excellent nursing care and quality patient outcomes.

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