Many technology solutions are available today to conduct the day-to-day business of running a community association, and it’s important that they are secure. Specialized software can simplify transactions and improve communication among board members and residents.
Tools such as wireless access to cardkey data and security cameras allow you to monitor activities at your property and manage systems remotely.
“Security should be top priority for association boards, and the ability to communicate, pay association fees and access information online makes it easier and safer for associations and residents to accomplish day-to-day operational tasks,” said Ted Taylor, regional director of Information Technology for FirstService Residential.
However, it’s not often easy for board members to stay up to speed on the latest cybersecurity threats and trends. If no one in your community is knowledgeable in this area, here are a few steps you can implement to make your association more secure.
1. Establish a cyber security policy. Your community association should have an established policy for handling security online. This new policy should cover roles and responsibilities, potential risks, an action plan for any type of security breech and rules about using association devices.
2. Develop cyber security board training. Whether you create a manual or require board members to take a class, cyber security awareness training is a good idea. This helps ensure all board members follow the same policies and procedures.
3. Provide residents with cyber security information. Use available communication vehicles to educate residents about cyber security. Include information in your community newsletter, send emails or letters, and post tips on your community website and bulletin boards.
4. Ensure your association software is secure. Software that is designed for associations can make tasks easier for board members and residents. It should include robust security designed to prevent malware and unauthorized access to sensitive information.
Programs such as FirstService Residential Connect provide advanced security and privacy features so that board members and residents can safely log on from anywhere at any time using a mobile device. As a board member, you can easily access all your information from a customizable dashboard. Residents can safely use the system to communicate with other residents and board members, as well as pay fees, submit maintenance requests and reserve amenities.
For more information on implementing a cybersecurity program in your community, contact George Sosa at george.sosa@fsresidential.com.
