Anyone who abides by the notion that, if you can’t say something nice, you shouldn’t say anything at all, clearly hasn’t visited the Internet lately. From first-person reviews, to social-media campaigns, people now more than ever feel liberated to say exactly what they think about any given experience. Considering this no-holds-barred social attitude, getting a positive review is not only that much harder, it’s that much more valuable. And that underscores the monumental achievement of the Courtyard Miami Aventura Mall, which recently received two awards for doing what they do best: making guests happy.
As the recipient of the Elite Appreciation Award, the hotel enjoys a No. 1 ranking among all 881 Courtyard properties when it comes to recognizing its Elite Members. The hotel’s most seasoned guests, in other words, are the ones who consistently rate the hotel as providing the best service.
This is a notable distinction not just among Courtyard properties but among all hotels in Aventura. Guests rave about the fact that the property’s staff greets them by name, for example. They like that the hotel’s meeting rooms are near Miami and are both attractive and conducive to productivity. The hotel, is convenient and the staff works hard to make it a happy place to be.
Such glowing reviews go a long way toward explaining the hotel’s second recognition: the prestigious Silver Performance Award. This award is bestowed upon the top-performing 20 percent of Courtyard properties for outstanding customer satisfaction. The SilverAward is particularly meaningful since it recognizes each team member’s contribution to creating a positive guest experience. “I’m very fortunate to have such a great team that not only understands what our guests’ expectations are,” notes General Manager Jose Batista, “but is then able to meet and exceed those expectations.”
The service isn’t the only feature winning over travelers from all parts of the globe, though. This property’s ideal location next to the best ofAventura dining, shopping and entertainment, combines with its outstanding accommodations to be a premier destination in its own right. Guests, for example, can look forward to spacious digs and a host of perks (think free Internet access, free parking and premium-channel cable) in some of the most well-appointed hotel rooms near Miami.
Between the luxe accommodations and the demonstrably superior service, the Courtyard Miami Aventura Mall is more than a place to write home about, it’s a place to talk about.
For more information on the Courtyard Miami Aventura Mall, visit www.marriott.com/miaav.
