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As part of the roll out of Miami-Dade County’s rider-led Better Bus Network, the most significant bus service transformation in county history, all Miami-Dade Transit modes, including STS and MetroConnect, are fare-free starting through Dec. 31, to ease the transition for riders and encourage new riders to use the new and improved system.
The Better Bus Network includes major improvements to make service more effective, frequent, and reliable, providing quicker connections for residents to major employers, educational institutions, and healthcare providers — in 45 minutes or less.
“If you haven’t had a chance to ride our buses and trains, now is the perfect opportunity,” said Miami-Dade County Mayor Daniella Levine Cava. “Our residents deserve a modern and effective bus system, and we hope to deliver a truly improved transit network that connects them to more opportunity and better quality of life.
“Together, we’re making Miami-Dade more connected, sustainable and future ready. We encourage everyone, whether you’re a daily commuter or trying transit for the first time, to become familiar with the network enhancements and enjoy the ride on us this holiday season,” the mayor added.
In addition to Metrobus, Metrorail and STS, the county’s newly branded MetroConnect on-demand, shared ride service is included in this free offer and will remain fare-free for the foreseeable future to help riders with last mile connection in expanded zones. Riders can download the MetroConnect app or call 786-321-5842 to sign up and use the service.
Free fares have been successfully utilized in many U.S. cities where Better Bus Networks have been implemented. They help to ease the transition for riders to the new network — so that riders who inadvertently get on the wrong bus or make a wrong transfer don’t need to pay double fares — and encourage choice riders to consider the using public transit, leading to higher ridership during and after the fare-free period.
Public safety presence also is being augmented throughout the system during this period and as part of the holidays. With new trains and vehicles already in service and multiple enhancements in place, Miami-Dade Transit, under the leadership of Mayor Levine Cava and the county commission, aims to make the user experience as seamless as possible as the new network rolls out.
Riders and residents are encouraged to get to know the new network by visiting miamidade.gov/BetterBus, where many resources and tools are available to help navigate the new system.
For customer service information regarding the new bus network or free fares, residents can call 311 or 305-468-5900 to get one-on-one personal customer service in English, Spanish or Creole, Monday through Friday, from 7 a.m. to 7 p.m., and Saturday, 8 a.m. to 5 p.m.
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