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The Village of Pinecrest has introduced Pinestein, a new, fully integrated web chat assistant developed in partnership with Citibot, a leader in AI-powered chat solutions for local government. Available 24/7 on the Village’s website (www.pinecrest-fl.gov), this smart assistant empowers residents to get instant answers, submit service requests, and connect directly with Village staff.
Pinestein, powered by cutting-edge generative AI, is equipped to handle routine questions and provide support with speed and accuracy. With the ability to communicate in more than 75 languages, it ensures inclusive and equitable access to government services for Pinecrest’s diverse community.
Residents can access Pinestein by visiting the Village website and clicking the chat icon in the bottom right corner of the screen, available on both desktop and mobile. The assistant greets users and prompts them to type in their questions. If a resident needs additional help, they can request to speak directly with Village staff through the chat.
“We’re always looking for ways to make it easier for our residents to connect with us,” said Pinecrest Mayor Joseph Corradino. “Pinestein gives our community 24/7 access to Village Hall, whether it’s getting a quick answer, submitting a service request, or finding the right department. It’s smart, fast, and inclusive, just like Pinecrest.”
Pinecrest is one of the first municipalities in Florida to implement Citibot’s AI-powered customer service technology. This partnership reflects the Village’s forward-thinking approach to innovation, technology, and community engagement.
Learn more about Pinestein by visiting www.pinecrest-fl.gov.
About the Village of Pinecrest:
The Village of Pinecrest, a picturesque suburban community nestled in Miami-Dade County, is designated as a Tree City USA and is renowned for its low crime rate, extensive municipal services, exemplary schools, vibrant community center, robust parks and recreation programs and the historic Pinecrest Gardens. As the first U.S. municipality to implement the World Happiness Foundation’s Cities of Happiness Initiative, Pinecrest is dedicated to promoting well-being and fostering a sense of connection and joy among its residents. Earning a proud position atop Niche’s list of the 25 best places to live in South Florida, Pinecrest is home to approximately 18,500 residents who enjoy a high-quality life amidst its lush, scenic neighborhoods. Since its incorporation in 1996, the Village, operating under the Council-Manager form of government, has displayed a steadfast commitment to fostering a thriving, dynamic community. For additional information, visit www.pinecrest-fl.gov. #pinecresting
About Citibot:
Citibot provides cutting-edge AI chatbot solutions that streamline communication between residents and local governments. Through tools like web chat and text messaging, Citibot empowers citizens to report issues, get answers, and receive timely updates. Learn more at http://citibot.io.
ABOUT US:
For more Miami community news, look no further than Miami Community Newspapers. This Miami online group of newspapers covers a variety of topics about the local community and beyond. Miami’s Community Newspapers offers daily news, online resources, podcasts and other multimedia content to keep readers informed. With topics ranging from local news to community events, Miami’s Community Newspapers is the ideal source for staying up to date with the latest news and happenings in the area.
This family-owned media company publishes more than a dozen neighborhood publications, magazines, special sections on their websites, newsletters, as well as distributing them in print throughout Miami Dade County from Aventura, Sunny Isles Beach, Miami Beach, Coral Gables, Brickell, Coconut Grove, Pinecrest, South Miami, Kendall, Palmetto Bay, Cutler Bay and Homestead. Each online publication and print editions provide comprehensive coverage of local news, events, business updates, lifestyle features, and local initiatives within its respective community.
Additionally, the newspaper has exclusive Miami community podcasts, providing listeners with an in-depth look into Miami’s culture. Whether you’re looking for local Miami news, or podcasts, Miami’s Community Newspapers has you covered. For more information, be sure to check out: https://communitynewspapers.com.
If you have any questions, feel free to email Michael@communitynewspapers.com or Grant@communitynewspapers.com.
